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Terms & Condition

Welcome to our website and or our mobile application

These terms and conditions of use to be said as (‘’Terms of Use’’) of the Driver Squad website and mobile app. This is a legal agreement ("Agreement") between Squadra Technologies Pvt Ltd. a proprietorship firm registered under the laws of India having its offices at 18, Lewis Techpark, Nandidurga Road, Benson Town, Bengaluru, Karnataka – 560 046 and yourself/yourselves. If you continue to browse the website and/or use the mobile application, then you agree to comply with and be bound by the Terms of Use.

If you do not agree with the Terms of Use, please do not access the Website and do not install and use Mobile Application (as hereinafter defined or referred) or our Service through any other means.

1. DEFINITIONS:

“Driver Squad”, “we”, “our” and “us” shall mean Squadra Technologies Pvt Ltd.;

“You”, yourself / yourselves and “your” shall mean a User, who meets the eligibility criteria set out below;

“Application” shall mean the Mobile application supplied by Driver Squad and downloaded and installed by you on your single mobile device (smart phone);

“Driver” or ‘’Drivers’’ shall mean the driver engaged by you by using our Website/Mobile Application;

“Service” or “Services” shall mean the service of providing short-term private Driver solutions via the Application/Website.

‘’User’’ or ‘’Users’’ shall have the mean any individual or business entity/organization

‘’Website’’ shall mean the website www.driversquad.in.

These Terms of Use may be modified from time to time in our sole discretion. It is your responsibility to review these Terms and Conditions from time to time. If you continue to use the Service after notice of change has been intimated or published on our Website/Application, you thereby provide your consent to the changed practices on the same terms hereof. However, Driver Squad reserves the right to terminate access to certain areas or features of the Website/ Mobile Application at any time for any reason, with or without notice.

If you are not agreeable to these Terms of Use, you may not use the services, the website or the mobile application.

2. SERVICES DESCRIPTION:

1. Squadra Technologies Pvt Ltd., operates a technology based electronic platform service called ‘Driver Squad’ which seeks to provide drivers-on-demand to customers who wish to obtain the services of a driver.

2. Driver Squad enables the hiring of drivers by commuters/ passengers for a point to point pick up and drop off Service, within city limits and outside city limits, through the Application in mobile telecommunications devices and through the Website. The Service is designed to offer you information and a means of obtaining short-term private driver solutions to coordinate point-to-point and round-trip private driver services, at user’s request. As a User, you authorize the opted Driver to operate your vehicle and make decisions on your behalf during a period of time designated by you.

3. The Drivers offering their services on the Driver Squad platform are individuals and independent service providers who have opted to enlist themselves with Drive Squad. The drivers are screened and trained prior to being listed as a driver on the Driver Squad platform. At no point can the driver represent himself to be an employee of Squadra Technologies Pvt Ltd./Driver Squad. The user terms and conditions in here expressly provide that the drivers are independent service providers and are not employees of Squadra Technologies Pvt Ltd./Driver Squad.

4. Further, it is to be noted that Driver Squad, in itself does not provide driving / transportation services. The customer offers the mode of transportation. The terms and conditions clearly state that the provision of services by the driver to the customer is, subject to the agreement entered into between them and Driver Squad shall under no circumstance be a party to such agreement.

5. To elaborate, the modus operandi is as follows:

a. ‘Driver Squad’ aims at bringing drivers/operators (service providers) and customers owning private cars on a common platform by which the said customers can place a request for the services of a professional driver for commute.

b. The e-commerce platform brings the customer into contact with a driver so as to avail the latter’s services, subject to the availability of drivers in or around the customer’s location at the time of registering his request.

c. The request by the customer could be for a point-to-point commute or a round trip is placed by the customer electronically over a mobile based app or through an online website operated by Driver Squad or via phone service.

d. Towards the end of the commute, the customers are charged for the services of the driver, which is intimated to them over the app or mail or SMS. The services may be paid for by the customers either:

    • in cash, directly to the driver or
    • through online payment options, to Driver Squad

e. Where the customer opts to pay for the drivers’ services through any of the online modes available on the app, Driver Squad remits the proceeds collected from the customers to the respective drivers.

f. In return for the use of the Driver Squad’s electronic platform, the Drivers are charged a convenience fee by Driver Squad. Driver Squad remits any applicable tax to the credit of the respective Governments and regularly files periodic returns as prescribed under the GST laws.

3. USE OF SERVICE, APPLICATION AND WEBSITE:

The Application and the Website allows you to send a request for Service to a Driver. The GPS receiver, which should be installed on the mobile device (smart phone) on which you have downloaded the Application or the Website, shall detect your location and shall send your location information to the relevant Driver. Driver Squad has sole and complete discretion to accept or reject each request for providing the Service. Driver Squad also has sole and complete discretion over whether to use the Application / Website to receive the leads generated through the Application / Website. If Driver Squad accepts a request, the Application / Website notifies you and provides information regarding the Driver - including his name and the ability to contact the Driver by telephone or a message. The Application / Website also allow you to view the Driver’s progress towards the pick-up point, in real time.

Driver Squad shall undertake commercially reasonable efforts to bring you into contact with a Driver in order to avail the Services, subject to the availability of Drivers in or around your location at the moment of your request for the Services.

Driver Squad itself does not provide transportation services. It is up to the User to offer transportation. Driver Squad only acts as intermediary between the Driver and you. The provision of the Services by the Driver to you is, therefore, subject to the agreement (to be) entered into between the Driver and you. Driver Squad shall under no circumstance be a party to such agreement. Driver Squad disclaims any and all liability in respect of the Drivers including any claims of employment or any vicarious liability arising out of the Service or otherwise.

4. USER ELIGIBILITY AND AGREEMENT:

User means any individual or business entity/organization that legally operates in India or in other countries, and uses and has the right to use the Services provided by Driver Squad. Our Services are available only to those individuals or entities who can execute legally binding contracts under the applicable law. Therefore, a User must not be a minor as per Indian Law; i.e. User(s) must be at least 18 years of age to be eligible to use our Services.

Driver Squad advises its Users that while accessing the Website/Application, they must follow/abide by the applicable laws. Driver Squad may, in its sole discretion, refuse the Service to anyone at any time.

This Agreement applies to all Services offered on the Website/Application, collectively with any additional terms and condition that may be applicable.

5. REGISTRATION:

To use the Services, you have to be registered and provide your name, contact number, email address and other details. Please see our Privacy Policy and practices to know more about how your personal information would be used.

6. REPRESENTATIONS AND WARRANTIES:

As a precondition to your use of the Services, you represent and warrant that:

You will only access the Service using authorized means. You are responsible to check and ensure you download the correct Application for your device or the correct Website in your computer. Driver Squad shall not be liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device or Website for the computer. Driver Squad reserves the right to terminate the Service and the use of the Application/ Website should you use the Service or Application with an incompatible or unauthorized device.

You have the legal right and authority to possess and operate the vehicle when engaging our Services and you confirm, represent and warrant that the said vehicle is in good operating condition and meets the industry safety standards and all applicable statutory requirements for a motor vehicle of its kind.

You will be solely responsible for any and all liability which results from or is alleged as a result of the condition of your vehicle, legal compliance, etc., including, but not limited to, personal injuries, death and property damages.

You will be solely responsible for the full functionality of your vehicle. If your vehicle fails to function (electrical, mechanical or other) in any way while the Services are being availed of by you, you will be responsible for all storage fees, roadside assistance, alternate transportation and repair of any kind and neither Squadra Technologies Pvt Ltd./Driver Squad nor the Driver shall be responsible in any manner whatsoever. You have the legal right to designate the Driver as your agent and delegate actual authority to the Driver to operate your vehicle and make decisions on your behalf for the purposes of providing Services offered through the Driver Squad platform.

You are named or scheduled on the insurance policy covering the vehicle you use when engaging our Services. You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) for the operation of your vehicle to cover any anticipated losses related to your participation in the Services or the operation of your vehicle by the Driver. In the event of a motor vehicle accident, you will be solely responsible for compliance with any applicable statutory or department of motor vehicles requirements and for all necessary contacts with your insurance provider. Other than any personal criminal liability attaching to the Driver you will be solely responsible for all consequences arising out of the use of the Service or the Driver. In any event Driver Squad shall have no responsibility or liability on this account whatsoever.

You specifically authorize us to use, store or otherwise process your 'Sensitive personal data or information’ (as such term is defined in Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011) in order to provide the Services to you. Subject to applicable law all information provided to us by you shall be deemed to be our information to use as we desire.

You will obey all applicable laws related to the matters set forth herein and will be solely responsible for any violations of the same.

7. METER START AND CANCELLATION POLICY:

Driver Squad drivers will wait no more than 15 minutes from the requested trip start time, before they start the trip timer.

You may cancel the booking within 30 minutes prior to the time of journey, without any cancellation charges for all Services. The customer is liable for Rs 100/- charge if the trip is cancelled thereafter.

8. PAYMENT

When a trip ends, Driver Squad’s driver ends the trip on the Driver Squad’s Partner app on his mobile device. It then calculates the total fare amount due from You and it appears on the Driver Squad’s app on your mobile device. You may pay the amount via cash or a variety of online payment options available on the app including payment via the Driver Squad Wallet where You may have already pre-loaded funds. The usage of the Driver Squad Wallet shall be subject to the terms and conditions of the third-party payment processor providing the mobile payment service on the App. Any payment related issue, except when such issue is due to an error or fault in the Site or Application, shall be resolved between You and the payment processor. Driver Squad shall not be responsible for any unauthorized use of Your Driver Squad Wallet.

9. LIMITATION OF LIABILITY:

The information, recommendations and/or Services provided to you on or through the Website/Application are for general information purposes only and do not constitute advice. Driver Squad will take reasonable steps to keep the Website/Application and its contents correct and up to date but does not guarantee that the contents of the Website/Application are free of errors, defects, malware and viruses or that the Website/Application are correct, up to date and accurate.

Driver Squad shall not be liable for any damages resulting from the use of, or inability to use, the Website/Application, including damages caused by malware, viruses or any incorrectness or incompleteness of the information on the Website/Application.

Driver Squad shall further not be liable for damages resulting from the use of, or the inability to use, electronic means of communication with the Website/Application, including — but not limited to — damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, Driver Squad’s aggregate liability shall in no event exceed the equivalent of the amount for the payment of the Services.

The quality of the Services requested through the use of the Application is entirely the responsibility of the Driver who ultimately provides such transportation services to you. Driver Squad under no circumstance accepts liability in connection with and/or arising from the Services provided by the Driver or any acts, actions, behavior, conduct, and/or negligence on the part of the Driver.

We shall not be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as unprecedented circumstances, overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties ( “Force Majeure” ).

If we have contracted to provide identical or similar Service to more than one User and are prevented from fully meeting our obligations to you by reason of an event of Force Majeure, we may decide at our absolute discretion which booking we will fulfill by providing the Service, and to what extent.

We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we shall not be held liable in the unlikely event of a breach in our secure computer servers or those of third parties other than as required under applicable law.

In the event we have a reasonable belief that there exists an abuse of vouchers and/or discount codes or suspect an instance of fraud, we may cause the User to be blocked immediately and reserve the right to refuse future Service. Additionally, should there exist an abuse of vouchers or discount codes, Driver Squad reserves the right to seek compensation from any and all such Users.

Driver Squad does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "Content") contained on, distributed through, or linked, downloaded or accessed from or contained on the Website/Application, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

Offers are subject to Driver Squad's discretion and may be withdrawn at any time and without notice.

10. INTELLECTUAL PROPERTY RIGHTS:

Driver Squad is the sole owner or lawful licensee of all the rights to the Website/Application and its content. Website/Application content means its design, layout, text, images, graphics, sound, video etc. The Website/Application content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Website/Application and its content shall remain with Driver Squad.

All rights, not otherwise claimed under this Agreement or in the Website /Application, are hereby reserved. The information contained in this Website/Application is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.

You may access the Website/Application, avail of the features, facilities and Services for your personal or internal requirements only. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the Website/Application Content, features or facilities, directly or indirectly, without our prior written permission of Driver Squad.

11. USER ACCOUNTS, OFFERS AND PROMOTIONS:

Driver Squad reserves the right to collect User data including name, contact information and other details to facilitate Services or use of its platform to avail Services. All information collected from the User are on a bona fide basis. Misuse and misrepresentation of identity or contact details will lead to automatic termination of Services or the use of the platform, without prior notice to such Users.

User accounts bearing contact number and email IDs are created and owned by Driver Squad. Any promotional discounts and offers accumulated can be revoked without prior notice in the event of suspicious account activity or mala fide intent of the User.

In the case where the system is unable to establish unique identity of a User against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Driver Squad reserves the full discretion to suspend a User's account in the above event and does not have the liability to share any account information whatsoever.

For any other queries on Driver Squad and its services, please write in to us at cotact@driversquad.in

12. LINKS TO THIRD PARTY SITES:

Links to third party sites are provided by the Application / Website as a convenience to Users and Driver Squad does not have any control over such sites i.e., content and resources provided by them.

Driver Squad may allow Users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such third party's website. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. The Users acknowledge that Driver Squad has no control over such third party's site, does not monitor such sites, and Driver Squad shall not be responsible or liable to anyone for such third-party site, or any content, products or services made available on such a site.

13. TERMINATION:

Driver Squad reserves the right to deny access to particular Users to any/all of its Services without any prior notice/explanation in order to protect the interests of Driver Squad and/or other Users to the Website/Application. Driver Squad reserves the right to limit, deny or create different access to the Website/Application and its features with respect to different Users.

We reserve the right to terminate your account or your access to the Website/Application immediately, with or without notice to you, and without liability: (i) if you have violated any of the Terms of Use; (ii) if you have furnished us with false or misleading information; (iii) pursuant to requests by law enforcement or other government agencies; (iv) in case of unexpected technical or security issues or problems; (v) in case of discontinuance or material modification to the Services (or any part thereof); and / or (vi) in case of interference with use of our Website/Application by others.

In the event of termination by you or us, your account will be disabled and you will not be granted access to your account or any information or content contained in your account. You will not and not attempt to create another account for accessing and using the Website/Application without the written consent of Driver Squad.

This Terms of Use shall remain in full force and effect while you have an account with us. Even after termination of your account with us, certain provisions of this Terms of Use will remain in effect, including but not limited to, Intellectual Property Rights, Prohibited Uses and Indemnification. You agree that we will not be liable to you or any third party for taking any of these actions.

Notwithstanding the termination of this Agreement, you shall continue to be bound by the terms of this Agreement in respect of your prior use of this Website/Application and all matters connected with, relating to or arising from such use.

14. TERMS & CONDITIONS FOR USE OF SERVICES:

The following terms & conditions shall apply to Users utilizing the Services offered by Driver Squad:

The User shall pay the driver fare (as displayed in the Driver Squad App) or as agreed to in the terms of use as listed on the Application / Website, parking charges, additional night surcharge (where applicable), one way trips, toll charges and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services.

The User agrees and accepts that the use of the Services provided by Driver Squad is at the sole risk of the User, and further acknowledges that Driver Squad disclaims all representations and warranties of any kind, whether express or implied. All Services are provided “AS IS”.

The Driver Squad or the Driver has the right to refuse the Service in the following circumstances:

if the User is found to be in an intoxicated state or is found misbehaving with other passengers or the Driver, or is causing a nuisance;

if the User is misusing, soiling or damaging any of the devices (technical/non-technical) of the Driver; and if the User asks the Driver to break any traffic/RTO/city police and/or government rules for any purpose The Driver has the right to refuse such a request by the User.

Without prejudice to the above, Driver Squad makes no representation or warranty that:

the Services will meet the User’s requirements; and the Services will be uninterrupted, timely, secure, or error-free.

The information on this Website/Application is provided "AS IS" with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the Users. In no event shall Driver Squad be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. Users of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk. If any User misses his/her train or flight or bus, Driver Squad will not be liable for any compensation.

Driver Squad is hereby authorized to use the location-based information provided by any of the telecommunication companies when the User uses the mobile phone to make a booking. The location-based information will be used only to facilitate and improve the probability of locating a Driver for the User.

Driver Squad shall be entitled to disclose to any government body the particulars of the User in the possession, in its absolute discretion.

Driver Squad shall be entitled at any time without giving any reason to terminate the booking of Drivers done by the User.

If the User has any complaints in respect of the Services or the use of the Driver, the User has to inform Driver Squad of the same in writing within 24 hours of using the Driver or the Services.

Driver Squad shall not be liable for any conduct of the Drivers. However, Driver Squad encourages you to notify it of any complaints that you may have against any Driver or the Services.

15. INDEMNITY:

The User shall defend, indemnify and hold, Driver Squad, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents, harmless, from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with the:

violation or breach of the Terms of Use or any applicable law or regulation, whether or not referenced herein; violation of any rights of any third party, including the Driver via the Application and or the Website; and use or misuse of the Application/Website or Service.

16. MISCELLANEOUS

The information contained in this Website/Application is for general information purposes only. The information is provided by Driver Squad and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website/Application or the information, products, services, or related graphics contained on the Website/Application for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk.

In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website/Application or Service.

Every effort is made to keep the Website/Application up and running smoothly. However, Driver Squad takes no responsibility for, and will not be liable for, the Website/Application being unavailable due to technical issues beyond our control.

The above-mentioned Terms of Use and the Privacy Policy constitute the entire agreement between the User and Driver Squad with respect to access to and use of the Website/ Application and the Services offered by Driver Squad, superseding any prior written or oral agreements in relation to the same subject matter herein.

19. JURISDICTION:

The courts of Bengaluru, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Driver Squad or the Terms of Use or any arrangement between Driver Squad and the User.